You can contact the department one of 3 ways:

• Helpdesk Ticket System: https://helpdesk.boazk12.org/
• Helpdesk Email:  helpdesk@boazk12.org
• Helpdesk Voicemail:  256-281-0322

If you need to contact the Technology Coordinator, the best option is via email:  anew@boazk12.org

Using our Spiceworks helpdesk system, you have 3 ways (Ticket System, Email, and Voicemail) to report a problem or request help from our department.

Note: The fastest way to receive support is to enter a ticket and provide as much detail as possible because we may be able to respond without further clarification. Email and Voicemail may require us to contact you for more information before we can fully respond.

Guidelines for Tickets:

• Please open a ticket for each device having a problem.
• Provide as much detail as possible.  Screenshots are often a tremendous help.
• Please choose the "Chromebooks" tab if you are entering a Chromebook ticket.
• DO NOT open multiple tickets for the same problem.
• When opening a student Chromebook ticket, also fill out this form and attach it to the device.  Then take it to your school's pickup location.

Helpdesk Ticket:

Note: Voicemail requires someone to transcribe the message convert to a ticket. This may take some time.

To use the button, you must be in Gmail on Google Chrome and profile sync must be on. It does not work in Safari, MS Edge, or other mail apps (including mobile devices).

When you either select or open the suspicious email, the Phish Alert button will be displayed above (orange fish hook circled in the screenshot below).

You will be prompted to see whether you want to report the email.

You will receive a quick thank you message, and the suspicious email will be sent to your trash folder.  We will contact you if we need you to do anything or provide more information.

Instructions for Google Chrome.

Clear Browsing Data

Courtesy of Opelika City Schools
https://sites.google.com/opelikaschools.org/remote-learning-resources/home

Courtesy of Alabama Leaders in Education Technology (ALET)
https://go-alet.org/school-closure-resources/

Computer Science from the ALSDE
https://sites.google.com/view/aldlcscompanion/covid-19-resources

PS Professional Learning is the ALSDE's platform for tracking and offering professional development.  Accounts should be automatically created, moved, etc. based on information from the Student Information System.

You can reach PS Professional Learning at https://alsde.truenorthlogic.com/ia/empari/login/index

For assistance signing in to PS PL or moving your information from another district, please contact Kristi Hopper (khopper@boazk12.org)

Classroom Resources compiled by Opelika City Schools

https://sites.google.com/opelikaschools.org/remote-learning-resources/google-classroom-resourcestutorials?authuser=0

Integrating Google Meet with Classroom

https://support.google.com/edu/classroom/answer/9776888

Hangouts Meet Enterprise is available until July 1, 2020.  It can support up to 250 meeting participants (two-way communication) and up to 100,000 live stream participants.  You can also record your sessions.

Hangouts Meet Basics from BCSS Technology

Google Meet PDF (Updated 4/1/2020 to include Classroom Scheduling)

Integrating with Google Classroom

https://support.google.com/edu/classroom/answer/9776888

Teacher's First Day with Hangouts Meet

https://teachercenter.withgoogle.com/first-day-trainings/welcome-to-google-hangouts-meet

Quick Hangouts Meet Guide

https://www.youtube.com/watch?v=kU4fYfHG-LY

Hangouts Meet info from UMass

https://blogs.umass.edu/onlinetools/community-centered-tools/google-hangouts-community-centered-tool/

Hangouts Meet from NCSI

https://ncsi-library.wested.org/resources/323

How to use Google Meet Video Series

https://www.controlaltachieve.com/2020/03/meet-videos.html

New Meet Features

https://www.freetech4teachers.com/2020/06/7-new-google-meet-features-for-teachers.html?m=1

Google for Education's Teacher Center

https://teachercenter.withgoogle.com/

NEVER share your password with ANYONE!

Beginning in the summer of 2019, passwords are automatically synchronized to Google Apps (Gmail, Drive, Docs, Classroom, etc.), Microsoft Office 356, and some other systems.  A password change on the school network takes effect almost immediately on the cloud services.

BCSS has a new system to allow Faculty/Staff and students in 6-12 grades to reset their passwords using security questions and/or a recovery email.  It resets all of your linked passwords (Office365, Google, and the network).  See attached for more information.

Security and Password Reset Instructions

Password Reset Link

Authentication Changes (Security Questions)

A list of resources is being compiled on the Technology Department page below.

Alabama Course of Study Digital Literacy and Computer Science

The Clever URL has changed to be easier to remember!

https://clever.com/in/BCSLearn

Log in with Google.

Once you are logged in, be sure to check out Clever Academy for training resources.

Boaz City Schools utilizes Google's Gmail for all email communications.  It is strongly recommended that you ONLY use the district provided email for email communications with students, parents, and other faculty/staff.  Doing otherwise could increase your personal liability should legal action occur.

Your email address is your_username@boazk12.org.

To access Gmail from any computer or internet-connected device, go to https://gmail.com and log on with your email address and your network
password.  The Google Chrome web browser is recommended.

To reduce the opportunities to receive or spread viruses, malware, or ransomware, we strongly discourage using the provided "Mail" applications on either Microsoft Windows or Apple Mac computers.  Google Chrome is the preferred method.

On an Apple mobile device (iPhone/iPad), you can use the built-in "Mail" app or load the Gmail app from the app store. We strongly recommend that you only use one.

On an Android device, the built-in app is Gmail, you will simply need to add your account.

Technology Policies and Procedures